Last updated: January 2024
Introduction
This privacy policy explains how clear-render ("we", "our", "us") collects, uses, stores, and protects your personal information when you use our website and services. We are committed to ensuring that your privacy is protected and that we comply with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, postal address when you submit enquiries or request quotes
- Service Information: Details about the garden services you are interested in
- Communication Records: Records of correspondence between you and our team
- Technical Data: IP address, browser type, operating system, and browsing patterns when you visit our website
How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries and provide quotes for our services
- To deliver the garden care services you have requested
- To communicate with you about appointments, scheduling, and service updates
- To improve our website and services based on your feedback and usage patterns
- To comply with legal obligations and protect our legitimate business interests
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract: Processing necessary to perform a contract with you or to take steps at your request before entering into a contract
- Consent: Where you have given explicit consent for specific processing activities
- Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, provided these do not override your rights
- Legal Obligation: Processing necessary to comply with our legal obligations
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our website and conducting our business, under strict confidentiality agreements
- Professional advisers such as lawyers and accountants where necessary
- Law enforcement or regulatory bodies when required by law
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For enquiries that do not result in a service agreement, we typically retain your information for up to two years. For customers, we retain records for up to seven years after the end of our business relationship.
Your Rights
Under data protection law, you have rights including:
- Right of Access: You can request copies of your personal data
- Right to Rectification: You can request correction of inaccurate or incomplete data
- Right to Erasure: You can request deletion of your personal data in certain circumstances
- Right to Restrict Processing: You can request restriction of processing in certain circumstances
- Right to Data Portability: You can request transfer of your data to another organisation
- Right to Object: You can object to processing based on legitimate interests
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us:
clear-render
47 Greenfield Lane
Bristol, BS1 4QT
United Kingdom
Email: [email protected]